Returns, Shipping & Exchanges

Forms of Payment:

Hirshleifers.com accepts the following forms of payment: American Express, Visa, Mastercard, and PayPal.

Purchases:

Your purchase will be charged to your credit card only after we have verified your card details, received authorization and confirmed stock availability, and your order is shipped. Your credit card will not be charged at the time you submit your order. Hirshleifers charges state, local and county taxes on online transactions as required by applicable laws.

Returns and Exchanges:

We do not accept returns and only accept exchanges. For online purchases, we will accept merchandise in its original condition within 10 days of purchase date for an exchange only when accompanied by the original sales slip. We will not accept merchandise that has been worn, used, altered or damaged. Jewelry is not exchangeable and is a final sale.

Exchanges will be processed within 5-7 business days of receipt. Sale merchandise is not exchangeable. Online orders may not be exchanged at Hirshleifers, Americana Manhasset, and only can be exchanged through the Hirshleifers online store. Please note that shipping costs will not be subject to refund, and that a different return policy may be applicable  for in-store purchases.

Every effort will be made to ensure a prompt exchange and an email notification will be sent once the exchange has been processed. Complete the return section on the packing slip and include it with your merchandise. For your convenience we have included a pre-paid United States Postal Service (USPS) return label with your packing slip. Complete your name and address and suffix the label to the outside of your package. You may use the original packaging, but make sure to black out any shipping labels or other information on your return package. Your return package can be dropped at any US Post Office. We have also provided a pre-printed address label found on the reverse side of this packing slip if you choose to use a different return method. We recommend that a customer request adequate insurance to cover the purchase price of the shipment. We reserve the right to refuse return of any merchandise that does not meet the above return requirements.

Shipping and Delivery:

For security reasons, Hirshleifers.com online purchases will require an adult signature upon delivery. It is not possible to ship to an alternative address once items have been dispatched. All purchases are shipped UPS. In addition, purchases may not be shipped to P.O. boxes or international addresses, or to addresses that are not available through UPS. To estimate the total delivery time for your purchase, please allow one to two business days to process your order for shipment, in addition to the time indicated by your preferred shipping method. Orders are processed and delivered Monday through Friday, excluding holidays. Hirshleifers cannot be responsible for unanticipated delays. For shipping outside the Mainland United States, please call 1.855.411.2080 to speak with an e-commerce representative.

Shipping Method and Fees:

Ground Shipping and Processing: $20
Second Day Shipping and Processing: $35
Next Day Shipping and Processing: $50

Hirshleifers.com ships to locations in Mainland United States only. For international shipping, please call 1.855.411.2080.

Tracking Shipments:

A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. In addition, we will email delivery confirmation once we receive notification from UPS that your purchase has been delivered. If you are not completely satisfied or if there is a discrepancy in your order, please retain all documentation and packaging and contact us immediately by sending an email to assistance@hirshleifers.com.

Changes and Cancellations:

If you wish to cancel or modify your order, please send an email to assistance@hirshleifers.com as soon as possible. Hirshleifers will make every effort to accommodate your request. However, once an order has been placed, we cannot guarantee the purchase can be cancelled.

Errors and Inaccuracies:

Hirshleifers goal is to provide complete, accurate and up to date information on our website. Unfortunately, it is not possible to ensure that it is complete free of human technological errors. The website may contain typographical mistakes, inaccuracies or omissions. These may be related to pricing, product availability or product information. We reserve the right to correct any error, including after an order has been submitted and to change or update at any time without prior notice.

Contact Information:

For any product or online order related questions please contact us at 1.855.411.2080. for an e-commerce sales representative or via email at assistance@hirshleifers.com. We are available Monday-Friday from 10:00AM to 6:00PM, excluding holidays.