Returns, Shipping & Exchanges
Forms of Payment:
Hirshleifers.com accepts the following forms of payment: American Express, Visa, Mastercard, and PayPal.
Your purchase will be charged to your credit card only after we have verified your card details, received authorization and confirmed stock availability, and your order is shipped. Your credit card will not be charged at the time you submit your order. Hirshleifers charges state, local and county taxes on online transactions as required by applicable laws.
Returns and Exchanges:
We do not issue refunds. Returns or exchanges of full-price online purchases are accepted where the merchandise is in original condition and is received by us within 10 days of purchase accompanied by the original sales slip. Merchandise that has been worn, used, altered or damaged cannot be accepted for return or exchange. Jewelry is not exchangeable and is a final sale.
Returns and exchanges will be processed within 5-7 business days of receipt. Sale merchandise is not returnable or exchangeable. Online orders may not be exchanged at Hirshleifer’s, Americana Manhasset, and can only be exchanged through the Hirshleifer’s online store. Credits issued for online purchases are only redeemable on our website. Any online promotions are exclusive to the website and are not redeemable in store.
To make an exchange/return, please request a return authorization number (R.A. #) within 10 days of purchase. You may do this via phone at 516.627.3566 or 1.855.411.2080 or via email at firstname.lastname@example.org . Once you receive your R.A. number, kindly write it on the outside of the box(es) that you are returning and complete the return authorization form that is included in all of our shipments . We will not be able to accept return of the box without the R.A. number having been written on the outside of the box.
Shipping and Delivery:
For security reasons, Hirshleifers.com online purchases will require an adult signature upon delivery. It is not possible to ship to an alternative address once items have been dispatched. All purchases are shipped UPS. In addition, purchases may not be shipped to P.O. boxes or international addresses, or to addresses that are not available through UPS. To estimate the total delivery time for your purchase, please allow one to two business days to process your order for shipment, in addition to the time indicated by your preferred shipping method. Orders are processed and delivered Monday through Friday, excluding holidays. Hirshleifers cannot be responsible for unanticipated delays. For shipping outside the Mainland United States, please call 1.855.411.2080 to speak with an e-commerce representative.
Shipping Method and Fees:
Ground Shipping and Processing: $20
Second Day Shipping and Processing: $35
Next Day Shipping and Processing: $50
Note: Ground shipping orders will be shipped on the business day following submission of the order. Overnight or second day orders must be submitted by 11am EST Monday through Thursday in order to be shipped the same day.
Hirshleifers.com ships to locations in Mainland United States only. For international shipping, please call 1.855.411.2080.
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. In addition, we will email delivery confirmation once we receive notification from UPS that your purchase has been delivered. If you are not completely satisfied or if there is a discrepancy in your order, please retain all documentation and packaging and contact us immediately by sending an email to email@example.com.
Changes and Cancellations:
If you wish to cancel or modify your order, please send an email to firstname.lastname@example.org as soon as possible. Hirshleifers will make every effort to accommodate your request. However, once an order has been placed, we cannot guarantee the purchase can be cancelled.
Errors and Inaccuracies:
Hirshleifers goal is to provide complete, accurate and up to date information on our website. Unfortunately, it is not possible to ensure that it is complete free of human technological errors. The website may contain typographical mistakes, inaccuracies or omissions. These may be related to pricing, product availability or product information. We reserve the right to correct any error, including after an order has been submitted and to change or update at any time without prior notice.
For any product or online order related questions please contact us at 1.855.411.2080. for an e-commerce sales representative or via email at email@example.com. We are available Monday-Friday from 10:00AM to 6:00PM, excluding holidays.